Shipping Info
Shipping Charges
Free shipping is available on orders over £79 GBP. Otherwise, a shipping fee of £5.99 will be charged.
Shipping charges and available shipping methods for other destinations will be shown at checkout.
Order Processing
- After your order has been paid, please allow 1–3 business days for processing. You will receive a shipping confirmation email once your order has been dispatched.
- During holidays, new-product launches, and peak sales periods, processing may take slightly longer, but we will ship your order as soon as possible.
- Order changes and cancellations can only be requested before the order has entered the shipping process. Once an order has been dispatched or handed over for fulfilment, we may no longer be able to modify or cancel it.
International Shipping
Olderbest fulfils orders through a combination of our China warehouse and regional warehouses in the United Kingdom, and United States.
The fulfilment location depends on your delivery destination, product availability, and stock location. Not every product is stocked in every regional warehouse.
Orders containing items from different fulfilment locations may arrive in separate parcels. There is no additional shipping charge solely because an order is split into multiple parcels.
Estimated Delivery Times
- Standard Shipping: Approximately 9–14 business days
- Priority Shipping: Approximately 7–10 business days
- Express Shipping: Approximately 5–7 business days
- UK Domestic Standard Shipping: Approximately 3–5 business days after dispatch
For orders fulfilled from a regional warehouse, delivery may be faster depending on the destination and local carrier.
These estimates do not include order-processing time.
Worry-Free Delivery® by Seel
Optional protection for eligible orders against loss, damage, and delivery delays. Available at checkout where supported.
Shipping Notes
- All delivery times are estimates only. Actual delivery times may vary depending on destination, carrier performance, customs clearance, and local postal services.
- During holidays and peak sales periods, delivery may take longer than usual.
- Available shipping methods may vary by destination and will be shown at checkout.
Tracking Your Order
Once your order has shipped, you will receive tracking information by email.
Tracking updates may take 24–72 hours to appear after your parcel has been handed to the carrier.
For some international shipments, tracking information may change when the parcel is transferred to a local delivery partner.
If your tracking has not updated for an extended period, please contact cs@olderbest.com and we will help investigate the shipment.
Delivered but Not Received
If your tracking shows Delivered but you cannot locate your parcel, please first check:
- any safe delivery locations around your property;
- household members;
- neighbours;
- reception or building management, where applicable.
If the parcel is still missing, please contact us and we will help investigate the delivery with the carrier.
A tracking status marked “Delivered” does not automatically determine the final outcome of a missing-parcel claim. Resolution will depend on the delivery circumstances, carrier investigation, and applicable consumer law.
Import Duties & Taxes
For eligible EU orders shipped using Standard or Priority Shipping, applicable import VAT is generally handled through our IOSS arrangement, so customers should not normally be required to pay the same import VAT again.
For Express Shipping, VAT, import duties, or handling fees may not be included and may be collected by the carrier or local customs authority.
Import duties, taxes, and customs requirements vary by destination and shipping method.
If you receive an unexpected customs-payment request and are unsure whether it is valid, please contact us before refusing the parcel.
Customs Refusal
Please contact us before refusing a parcel because of customs duties or taxes.
Depending on the destination and carrier, a refused parcel may:
- be returned to us;
- incur additional return charges;
- remain held by customs;
- or, in some cases, not be returnable.
Any refund will be determined after the parcel status and associated costs have been confirmed, subject to applicable law.
Address & Failed Delivery
Please make sure your shipping address is complete and accurate before placing your order.
Olderbest is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided at checkout.
If a parcel is returned because of:
- an incorrect or incomplete address;
- refusal of delivery;
- repeated failed delivery attempts;
- or another customer-caused delivery issue,
additional shipping charges may apply if the order needs to be re-sent.
Original shipping charges may not be refundable in these circumstances, subject to applicable law.
Shipping Availability
We currently ship only to destinations where we can provide a stable and reliable delivery service.
Shipping availability may change from time to time. The most up-to-date availability for your destination will always be shown at checkout.
For the latest changes to our available shipping destinations, please refer to our current Shipping Availability Update where applicable.
Need Help?
If you have questions about shipping, tracking, customs, or delivery, please contact:
For claims relating to Worry-Free Delivery® by Seel, please use the Seel Resolution Center.