Customer Care
Olderbest Assure+ Service
To make sure you get the perfect fit and feel for your high-value items, we’ve introduced the free Assure+ Service.
This service is all about giving you peace of mind—ensuring the product you’ve chosen is exactly right for you, making your purchase truly worth it. Once you place your order, you can relax knowing we’re taking extra steps to deliver a piece picked and checked just for you. Browse All Assured Products
As soon as we receive your order, our team gets to work selecting the item on your list and carefully inspecting it in every possible way:
- Re-measuring sizes: Inner measurements like chest, sleeves, hems, and more.
- Checking item condition: Full structural check, construction details, sewing lines, fabric quality—everything.
- Packaging Inspection: Proper folding, protective inner packaging (e.g., dust bag), accurate tag/label matching the SKU, and inclusion of any accessories.
We’ll provide a full inspection report, covering garment quality, packaging standards, and detailed measurements verification — all to ensure the item selected is the right fit for you.
If you need specific measurements or photos of certain parts, feel free to let us know — we’re happy to assist.
With Assure+ Service, your purchase is not just good—it’s perfectly checked, selected, and packed with care. Due to the natural texture and delicate nature of certain materials, items in this collection are final sale and labeled as “non-returnable”. But rest assured, we’re here to ensure you receive an item that’s just right for you.